In this document, you will find instructions and screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios:
- The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are:
- Quality notification creation [QM01]
- Credit Memo Request creation [VA01]
- Credit Memo Release for billing [V23]
- Billing [VF01]
- In the second one goods are returned and undergo a quality evaluation in order to decide if the goods are returned to unrestricted stock or blocked stock.
- Creating Returns [VA01]
- Displaying Batch for Return
- Creating Returns Delivery [VL01N]
- Post Goods Receipt
- Releasing Returns to Billing [V23]
- Billing [VF01]
- The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are: