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Customer Returns (Complaints) Procedures in SAP

If Customer Returns the Goods:

-VA01: Return Order (Order Type: RE) (Item Category: REN) & enter, Create Return Order with ref to Sales Order No. Give order no & click on Copy (F5) and change the order quantity say from 50 boxes to 20 boxes.
-VL01N: Return Delivery
-VL09: Goods Reversal. Read more