In this document, you will find instructionsand screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios: The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are: Quality notification creation Credit Memo Request creation Credit […]
If Customer Returns the Goods: -VA01: Return Order (Order Type: RE) (Item Category: REN) & enter, Create Return Order with ref to Sales Order No. Give order no & click on Copy (F5) and change the order quantity say from 50 boxes to 20 boxes. -VL01N: Return Delivery -VL09: Goods Reversal.