In this document, you will find instructionsand screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios: The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are: Quality notification creation Credit Memo Request creation Credit […]
If Customer Returns the Goods: -VA01: Return Order (Order Type: RE) (Item Category: REN) & enter, Create Return Order with ref to Sales Order No. Give order no & click on Copy (F5) and change the order quantity say from 50 boxes to 20 boxes. -VL01N: Return Delivery -VL09: Goods Reversal.
There are 5 presentation in this pack that will get you to the Sales and Distributions basics Enterprise Structures in Sales and Distribution Master Data in Sales and Distribution Overview of Sales Processes Complaint Processes Special Functions