Customer Returns & Complaints Procedures in SAP: Step by Step Guide

In this document, you will find instructionsand screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios:

  • The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are:
    • Quality notification creation [tc]QM01[/tc]
    • Credit Memo Request creation [tc]VA01[/tc]
    • Credit Memo Release for billing [tc]V23[/tc]
    • Billing [tc]VF01[/tc]
  • In the second one goods are returned and undergo a quality evaluation in order to decide if the goods are returned to unrestricted stock or blocked stock.
    • Creating Returns [tc]VA01[/tc]
    • Displaying Batch for Return
    • Creating Returns Delivery [tc]VL01N[/tc]
    • Post Goods Receipt
    • Releasing Returns to Billing [tc]V23[/tc]
    • Billing [tc]VF01[/tc]

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SAP FI Accounts Payable: Step by Step Guide to Frequently Used Business Process Procedures

Similar to the SAP FI General Ledger guide I shared previously, this document also explains frequently used business processes related to Accounts Payable module. You will find step-by-step details with screenshots from SAP ECC 6.0 screens. See the covered content below:

  • Create a Vendor Master Record (Centrally) [tc]FK01[/tc]
  • Change Vendor Master Record (Centrally) [tc]FK02[/tc]
  • Display Vendor [tc]FK03[/tc]
  • Display Vendor Account Changes (Centrally) [tc]FK04[/tc]
  • Block/Unlock of Vendor (Centrally) [tc]XK05[/tc]
  • Set Deletion Indicator for Vendor Master Record [tc]FK01[/tc]
  • Posting a Vendor Invoice [tc]FB60[/tc]
  • Post Vendor Credit Memo [tc]FB65[/tc]
  • Park/Edit Credit Memo [tc]FV65[/tc]
  • Posting a Vendor Invoice [tc]F-43[/tc]
  • Post Manual Outgoing payment [tc]F-53[/tc]
  • Down Payment Request [tc]F-47[/tc]
  • Posting A Vendor Down Payment [tc]F-48[/tc]
  • Process Vendor Down Payment Clearing [tc]F-54[/tc]
  • Reset Cleared Items [tc]FBRA[/tc]
  • Displaying Vendor Balances [tc]FK10N[/tc]
  • Displaying and Changing Customer Line Items [tc]FBL1N[/tc]
  • Clear Vendor [tc]F-44[/tc]

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SAP FI Accounts Payable Administration

This presentation is a complete guide to Accounts Payable Administration by a university which after you will be able to:

Process credit memos
Perform invoice verification
Manage the Goods Receipt/Invoice Receipt (GR/IR)
Block/unblock invoices
Explain the payment process
Identify and run reports

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