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Customer Returns & Complaints Procedures in SAP: Step by Step Guide

In this document, you will find instructionsand screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios:

  • The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are:
    • Quality notification creation [tc]QM01[/tc]
    • Credit Memo Request creation [tc]VA01[/tc]
    • Credit Memo Release for billing [tc]V23[/tc]
    • Billing [tc]VF01[/tc]
  • In the second one goods are returned and undergo a quality evaluation in order to decide if the goods are returned to unrestricted stock or blocked stock.
    • Creating Returns [tc]VA01[/tc]
    • Displaying Batch for Return
    • Creating Returns Delivery [tc]VL01N[/tc]
    • Post Goods Receipt
    • Releasing Returns to Billing [tc]V23[/tc]
    • Billing [tc]VF01[/tc]

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Order Processing User Guide

In this user guide, the major exercise steps will be implemented using the International Demonstration and Education System (IDES) Model Company that has been set up in the R/3 System. The IDES corporate group is comprised of a number of companies that operate in various industries (automobile production, financial services, aerospace etc.) and countries. Read more

Integration of Billing in SD Processes

The billing document represents the final function in the SD process chain. Billing is an important part of the financials interface. This allows documents to be created automatically in Financials Accounting and Controlling when you create billing documents. A billing document has structure similar to that of a sales document, with header and item. the billing type controls the billing document. The following is a list of billing types in SAP Systems: Read more

SAP SD Basics

Find below a document which will introduce you SAP SD Module basics, processes within detail.

Contents:

  • Introduction to SAP R/3 and the ERP Concept
  • Create a Basic Order in R/3
  • Creating Deliveries
  • Partner Functions
  • Billing
  • Applying Payments
  • Free items
  • Examining Transaction Types in the IMG
  • Cash Sales and rush orders
  • Inquiries and Quotations
  • Packing in Deliveries
  • Delivery Due Lists
  • Quantity Contracts and Scheduling Agreements
  • Pricing
  • Customer Complaints: Returns and Credit Memos

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SD Documents Pack

Materials inside the pack:

01 – Basic Functions and Master Data in SD Processing
02 – Pricing and Conditions
03 – Availability Check and Requirement in SD Processing – Done
04 – Output Determination – Done
05 – Credit and Risk Management – Done
06 – Sales
07 – Billing Plan – Done Read more

SAP SD Functional Level Training Presentations

Sales and Distribution functional presentations by a leading consulting company

Contents:

Part 1

Process View & SAP R/3 Overview
SAP Sales & Distribution (SD) Module
Organization Structure
Business Partners & Customer Master
Material Master Read more

Step by Step SD Guides

Find below step by step SD user guides

Availability Check Sales
Availability Check Shipping
Billing Creation
Billing Plan
Complaints and Returns
Customer
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