Business Scenario Covered:

Your company offers maintenance and repair services for computer equipment. To do this, your staff sometimes visits your customer’s site. The Service Management (SM) component is not used by your company.

One of your customers informs you by telephone that they are having problems with their computer. An experienced employee decides that the problem has to be solved by a technician at the site and decides which spare parts they will need. The technician is automatically informed. He owns a ‘spare parts’ tool box which he fills by taking parts from the warehouse. The order confirmation contains the service (for example, technician category, hours taken) and a reminder that the dollar amount of the invoice depends on the time taken and cost of the repair. [...]

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If Customer Returns the Goods:

-VA01: Return Order (Order Type: RE) (Item Category: REN) & enter, Create Return Order with ref to Sales Order No. Give order no & click on Copy (F5) and change the order quantity say from 50 boxes to 20 boxes.
-VL01N: Return Delivery
-VL09: Goods Reversal. [...]

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This topic explains why and how one can change the account group for a customer.

If, for example, a customer who has always fulfilled the function of a payer then takes on the role of a sold-to party, you have to assign the new function to the customer. However, since screen and field selection in the customer master record are controlled by the account group, you can only assign the other function by changing the account group.
Changes to the account group and the accompanying partner functions can only be made from a lower level to a higher level. For example, this means that a sold-to party cannot be assigned the function of a payer as fields which have already been maintained for this sold-to party would have to be masked. However, you can assign the sold-to party function to a payer. [...]

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Item categories provide additional control functions for the sales documents.By using an item category, the system can process a material differently in each sales document type.
The item category in the sales document is defined using the sales document type and the material. [...]

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Free Goods Determination
 
In many sectors of industry it is common to provide products free of charge, or not to charge the customer for some of the goods sold when a customer purchases certain goods.

            Two types of free goods exist in SAP. They are

1. Inclusive free goods.
2. Exclusive free goods.

[...]

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Routines in SAP SD

Any Business requirement can be met through Standard Configuration or any customized development.
Customized requirements in SD consists of Program, Routines, Exits, BAPI & BADI etc..

Following is the process of creation of Routines:
Routines in Sales & Distribution plays a vital role .Business Requirements can be met by creating and configuring in required applications i.e. it can be a Copy control Routine or any Pricing Requirement Routine or any Out Put Requirement Routine. [...]

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For stock transport orders with delivery via shipping, note the prerequisites described below.

Master Data

Material master

-Supplying plant

In the material master for the supplying plant, you must record the following data:

Basic data
Shipping data
Accounting data [...]

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